Cancellation Policy

This Cancellation Policy explains how order cancellations are handled at Carnes Furniture. This policy applies to all orders shipped from the United States to Italy, Ireland, Portugal, and Germany.

1. Cancelling Before Shipment

You may request cancellation before your order has shipped by contacting us at info@carnesfurniture.com. Please include your order number and clear cancellation request in your message.

We will make reasonable efforts to cancel the order if it has not yet entered fulfillment, packaging, freight booking, production, procurement, customization, or shipment stages. Cancellation success depends on real‑time order fulfillment status.

2. Orders Already Processed or Shipped

Once an order has been processed, packed, handed to a carrier, assigned to international freight shipment, or shipped to Italy, Ireland, Portugal, or Germany, cancellation may no longer be possible.

If cancellation is not possible, you may submit a return request in accordance with our official Refund Policy after you receive the order.

3. Custom or Made-to-Order Items

Custom, personalized, or made-to-order products may not be cancellable once production, procurement, customization, or special-order processing has started. These items are specially produced per customer requirements and cannot be resold as standard inventory.

If a custom or made-to-order product is eligible for cancellation, we will confirm the eligibility and process details via email.

4. Delayed International Orders

For orders shipped to Italy, Ireland, Portugal, and Germany, international shipping and customs procedures may cause delivery delays. If we cannot ship your order within the estimated timeframe, we may contact you with updated delivery information.

Where required by applicable consumer law, you may choose to accept the updated delivery delay or cancel the unshipped order for a full refund.

5. Fraud, Payment, Address, or Availability Issues

We reserve the right to cancel an order without prior notice if payment cannot be verified, fraud risk is detected, the delivery address is incomplete or unsupported for our EU shipping coverage (Italy, Ireland, Portugal, Germany), the product is out of stock, the order contains pricing or listing errors, the carrier cannot complete international delivery, or legal and regulatory restrictions prevent order fulfillment.

If we cancel an order for the above reasons, we will issue a full refund for all amounts paid by the customer, unless otherwise permitted by applicable law.